Cancellation
Request
We understand that plans sometimes change. Use our official Cancellation Request Form to request cancellation of all or part of an existing Departure Depot reservation.
A Cancellation Request Starts the Review Process.
Once your request is received, our team will review your reservation, applicable booking terms, supplier commitments and any cancellation benefit associated with your booking.
Submitting a cancellation request does not, by itself, guarantee a refund, reimbursement or travel credit.
Important
Cancellation eligibility and any refund, credit or other cancellation benefit are determined by the terms applicable to your reservation, including Departure Depot's Legal, Booking Terms & Travel Policies, trip-specific terms, applicable supplier terms and any cancellation benefit purchased with your reservation.
Three Simple Steps
We've made the cancellation request process straightforward.
Submit Your Request
Complete the official form below with your booking, traveler and cancellation information.
We Review Your Booking
We review the reservation, applicable cancellation terms, supplier commitments and any eligible cancellation benefit.
We Send the Determination
You'll receive information regarding the disposition of your reservation and any applicable refund, credit or cancellation benefit.
Before You Cancel
Please review these important points before submitting your request.
The Official Cancellation Form Matters
This form is the official method for submitting a cancellation request to Departure Depot. A question, voicemail, text message, email or social-media message asking about cancellation does not, by itself, constitute a completed cancellation request.
Some Travel Components May Be Non-Refundable
Departure Depot experiences may include contracted lodging, event tickets, cruise components, transportation, dining, deposits and other supplier commitments. Some components may become non-refundable once purchased, ticketed or committed.
Every Reservation Is Reviewed Individually
Cancellation outcomes may vary based on the trip, booking rate, timing of the request, supplier terms, amounts already committed and any cancellation benefit applicable to the reservation.
Partial Cancellation May Affect the Reservation
If you request cancellation of only one or some travelers, pricing, occupancy, room configuration or other components of the remaining reservation may change. Our team will review the request before determining the effect on the remaining booking.
A Payment Dispute Does Not Cancel a Reservation
Initiating a payment dispute or chargeback does not constitute cancellation of a reservation and does not replace the required cancellation request process.
Did You Add FLEX 75?
If FLEX 75 applies to your reservation, your cancellation request will be reviewed under the FLEX 75 terms applicable to your booking.
Eligibility and the amount of any cancellation benefit depend on the timing of the cancellation and the eligible value remaining after excluded or non-refundable components and other applicable amounts are taken into account.
If you know you will be unable to travel, submit your request as soon as possible. Timing can affect the cancellation terms and benefits available to you.
Please refer to the FLEX 75 terms applicable to your reservation and Departure Depot's Legal, Booking Terms & Travel Policies for complete details.
Submit Your Cancellation Request
Please complete the form below accurately and completely. Your order number, trip information and traveler names help our team locate and review your reservation.
Your electronic signature confirms that you are authorized to submit the request and that the information provided is accurate.
Complete Cancellation & Booking Terms
Your reservation and cancellation request are subject to the terms applicable to your booking. Review our Legal, Booking Terms & Travel Policies for additional information.