📄 Submitting a Cancellation Request

To initiate a cancellation, travelers must complete the online Cancellation Request Form available on our website. This step is required in order for any cancellation to be reviewed or processed in accordance with the terms outlined in your booking and any applicable protection plan, including TOUR PROTECT 75.

Please note:

• Cancellation forms must be submitted no later than 72 hours prior to your scheduled departure to qualify for TOUR PROTECT 75 reimbursement.

• Your form must include all requested traveler details and payment information in order for our team to validate your request.

• Once submitted, refunds will be issued according to the policy terms, minus non-refundable items (such as event tickets, deposits, protection plan costs, or processing fees).

Please allow up to 4 weeks for refunds to be processed and posted back to the original method of payment.

📄 Cancellation Request – Important Notice

This form is required to submit a cancellation request.
Submitting this form does not guarantee a refund, credit, or reimbursement.

PLEASE READ BEFORE SUBMITTING

By submitting this Cancellation Request Form, you acknowledge and agree that all cancellations, refunds, credits, and reimbursements are governed exclusively by the:

👉 Departure Depot – Terms, Conditions, Refund & Cancellation Policy
https://departuredepot.com/terms-conditions/

This page is provided for documentation and processing purposes only and does not create or modify any refund rights.

KEY POLICY REMINDERS (SUMMARY ONLY)

• All Departure Depot trips are custom-designed and contracted in advance with third-party suppliers.

• Deposits and payments are non-refundable, except as expressly permitted under:

  • Trip Protection (mandatory unless declined where permitted), or

  • Tour Protect 75 (optional add-on, if purchased at booking).

• Supplier-imposed penalties always apply first and may eliminate refundable value entirely.

• Refunds, if any, are calculated after supplier penalties are confirmed.

This summary is not a substitute for the full Terms.

TOUR PROTECT 75 – IMPORTANT CLARIFICATION

If you purchased Tour Protect 75, it may provide reimbursement of up to 75% of remaining eligible prepaid, non-refundable trip value, after supplier penalties are deducted, provided cancellation occurs at least 72 hours prior to departure.

Tour Protect 75 does not reimburse:

• Cruise fares or cruise line penalties

• Airfare or airline penalties

• Ticketed events

• Service, processing, or administrative fees

• The Tour Protect 75 plan cost itself

A 3% processing fee applies to any approved reimbursement.
Approved reimbursements are issued within four (4) weeks of completed processing.

REQUIRED CANCELLATION PROCEDURE

• All cancellations must be submitted using this official form.

• Email notices, voicemails, texts, or social media messages do not constitute cancellation.

• Initiating a chargeback or payment dispute does not cancel a booking and does not waive penalties.

• Cancellations must apply to the entire reservation, unless otherwise approved in writing.

ACKNOWLEDGMENT

By submitting this form, you confirm that:

• You have read and agree to the Departure Depot – Terms, Conditions, Refund & Cancellation Policy.

• You understand supplier penalties apply first.

• You understand refunds are not guaranteed.

• You understand this form initiates review only.