Privacy Policy
Privacy Policy
Effective Date: November 18, 2023
Last Updated: January 2025
This Privacy Policy explains how Departure Depot (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, interact with our services, or purchase travel-related products. We comply with applicable privacy laws including, where relevant, the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and the Children’s Online Privacy Protection Act (COPPA).
1. Who We Are
Departure Depot is a U.S.-based travel brand providing curated group travel experiences, events, and travel services.
Business Address:
9668 US HWY 301, Suite 600
Wildwood, Florida 34748
2. Information We Collect
We may collect the following categories of personal information:
Identity Data
Name, date of birth, gender, passport details.
Contact Data
Mailing address, email address, phone number, emergency contact.
Financial Data
Payment information (processed securely through third-party processors such as Stripe or PayPal; we do not store full payment details).
Transaction Data
Booking history, purchased services, trip selections.
Technical Data
IP address, browser type, device type, operating system, device identifiers, referring URLs.
Profile Data
Preferences, feedback, marketing and communication preferences, account settings.
Usage Data
Website interactions, viewed products, landing pages, referring sources.
Special Categories (Sensitive Data)
Dietary requirements, accessibility needs, medical information, religious or cultural considerations — collected only when voluntarily provided for travel planning purposes.
3. How We Use Your Data
We process personal data based on various legal grounds including contract fulfillment, legitimate interest, legal obligation, and explicit consent.
We use your information to:
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Process bookings, reservations, and travel services
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Communicate trip details, confirmations, and updates
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Provide customer service and respond to inquiries
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Send reminders, itinerary changes, and essential notifications
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Deliver marketing communications (only with opt-in consent)
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Improve website performance and user experience
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Protect against fraud or unauthorized transactions
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Comply with legal and regulatory requirements
4. SMS Communications & Consent
We collect mobile numbers during checkout, account creation, and trip registration. By providing your number and agreeing via an explicit opt-in checkbox, you consent to receive:
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Trip updates
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Order confirmations
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Payment reminders
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Travel alerts and service notifications
SMS compliance:
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Message frequency varies
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Reply STOP to unsubscribe
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Reply HELP for assistance
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Standard message and data rates may apply
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Consent is not a condition of purchase
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We do not sell or share mobile numbers with third parties for marketing purposes
5. Sharing Your Data
We do not sell your personal data. We may share information with:
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Service Providers: payment processors, transportation partners, hotels, tour operators, IT support, email/SMS platforms
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Legal Authorities: when required by law or in response to valid legal requests
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Business Successors: in the event of a merger, acquisition, restructuring, or asset transfer
All third parties are required to handle data securely and use it only for authorized purposes.
6. International Transfers
Your information may be processed or stored in the United States or other countries with appropriate safeguards as permitted by applicable privacy laws.
7. Data Retention
We retain personal data for as long as necessary to:
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Fulfill bookings and deliver services
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Meet legal, accounting, or regulatory requirements
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Resolve disputes
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Enforce our agreements
When data is no longer needed, it is securely deleted or anonymized.
8. Security
We employ technical and organizational safeguards including:
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SSL encryption
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Firewalls and intrusion monitoring
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Secure hosting (SiteGround)
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Role-based access controls
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Password and credential security
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Encryption of sensitive data where applicable
While we follow industry best practices, no system can guarantee 100% security.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request corrections
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Request deletion (“right to be forgotten”)
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Withdraw consent (including SMS and email marketing)
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Object to or restrict processing
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Request data portability
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File a complaint with a supervisory authority
To exercise your rights, contact us at the information below.
10. Children’s Privacy
We do not knowingly collect personal information from children under age 13 (U.S.) or 16 (EU/UK). If we learn that a minor’s data was collected, we will delete it promptly.
11. Cookies & Tracking Technologies
We use cookies, pixels, and analytics tools including:
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Google Analytics
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Facebook/Meta Pixel
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Advertising and measurement tools
These help improve site performance, measure marketing effectiveness, and enhance user experience.
Users may manage cookies through browser settings or opt-out tools such as:
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Google Analytics Opt-Out
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Digital Advertising Alliance
12. California Residents (CCPA Rights)
California residents may:
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Request disclosure of categories and specific personal information collected
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Request deletion of personal information
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Opt out of any sale or sharing of personal information (we do not sell personal data)
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Exercise privacy rights without discrimination
To submit a request: support@departuredepot.com
13. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always appear on our website with the effective date. Continued use of our services indicates acceptance of the updated terms.
14. Contact Information
If you have questions or would like to exercise your rights, contact us:
Email: letstravel@departuredepot.com
Phone: 352-525-4605
Address: 9668 US HWY 301, Suite 600, Wildwood, Florida 34748
© 2025 Departure Depot. All rights reserved.