Privacy
Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by Departure Depot in connection with our travel business and related services.

This may include information collected when you:

• Visit departuredepot.com;
• Create an account;
• Book or inquire about a trip;
• Join our email or text list;
• Attend a Departure Depot event or information session;
• Enter a promotion, giveaway or contest;
• Submit a cancellation or customer-service request;
• Travel on a Departure Depot experience; or
• Otherwise communicate or interact with us.

Information We Collect

Depending upon how you interact with Departure Depot, we may collect information such as:

• Name;
• Email address;
• Telephone number;
• Billing or mailing address;
• Travel companion information;
• Account and login information;
• Reservation and travel history;
• Selected trips, packages and occupancy;
• Payment and transaction information;
• Customer-service communications;
• Cancellation requests;
• Travel preferences;
• Event registrations;
• Promotional or referral information; and
• Other information you voluntarily provide.

The information required may vary based upon the trip, supplier, destination or travel program involved.

Booking & Traveler Information

When you make a reservation, we collect information necessary to process and administer the booking.

This may include traveler names, contact details, occupancy, selected package, payment status, travel preferences and other information required by the applicable supplier or program.

If you provide information about another traveler, you represent that you are authorized to provide that information for purposes related to the reservation.

Some trips may require additional information such as date of birth, identification details or other information required by cruise lines, airlines, resorts, government authorities or other travel suppliers.

Information Collected Automatically

When you use our website or digital services, certain information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website or campaign;
• Approximate geographic area derived from IP address;
• Date and time of visits;
• Website interactions; and
• Other technical and usage information.

We use this information to operate, secure, understand and improve our website and marketing.

Cookies & Analytics

Departure Depot and service providers working on our behalf may use cookies, pixels, tags and similar technologies.

These technologies may help us:

• Keep website features functioning;
• Remember preferences;
• Understand website traffic;
• Measure advertising performance;
• Understand how visitors use our site;
• Improve customer experience; and
• Provide more relevant marketing.

You may be able to control cookies through your browser or applicable consent tools. Blocking certain cookies may affect website functionality.

How We Use Your Information

We may use personal information to:

• Process reservations and payments;
• Manage customer accounts;
• Coordinate travel services;
• Communicate trip information and itinerary changes;
• Provide customer service;
• Process cancellations, credits and refunds;
• Administer Resort Preview and other promotional programs;
• Communicate with travel suppliers;
• Operate events and promotions;
• Prevent fraud and protect our systems;
• Maintain business and transaction records;
• Improve our website and travel experiences;
• Measure marketing performance;
• Send marketing where permitted;
• Comply with legal obligations; and
• Protect the rights and safety of our customers and business.

Travel Suppliers & Service Providers

Travel requires coordination with independent third parties.

We may provide information reasonably necessary to hotels, resorts, cruise lines, transportation providers, airlines, venues, ticketing providers, restaurants, activity providers and other travel suppliers involved with your reservation.

For example, a hotel may need traveler names, a transportation company may need a passenger manifest, and a cruise line may require identification and other passenger information.

Resort Preview & Promotional Travel Programs

Certain Departure Depot offers involve promotional relationships with resort, hospitality or travel-program partners.

When you select a Resort Preview Rate or another promotional program that requires participation with a partner, information reasonably necessary to determine eligibility, schedule the experience or administer the program may be provided to the applicable partner.

The specific information required may vary by program.

Payments & Financial Information

Payments may be processed through independent payment processors, banks and merchant-service providers.

Departure Depot may receive transaction information such as the amount paid, payment status, transaction identifier and limited payment-method information.

Full payment-card information may be collected or processed directly by a payment processor rather than stored by Departure Depot.

Payment providers maintain their own privacy and security practices.

When We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to:

• Travel and hospitality suppliers;
• Resort and promotional-program partners;
• Payment processors and financial institutions;
• Website and technology providers;
• Email and communications platforms;
• Customer relationship management providers;
• Marketing and analytics providers;
• Professional advisers such as accountants and attorneys;
• Government authorities when legally required; and
• Other providers performing services on our behalf.

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, respond to legal process, enforce agreements or protect the safety of customers and others.

Sale of Personal Information

We may share information with service providers, travel suppliers, promotional partners and advertising or analytics providers as described in this Privacy Policy.

Certain state privacy laws may define some forms of targeted advertising or data sharing more broadly than an ordinary monetary “sale.” Where applicable, we will honor rights required by those laws.

Email Communications

We may send transactional emails regarding reservations, payments, itinerary updates, cancellations and customer service.

If you have subscribed to marketing communications or where otherwise permitted by law, we may also send information about new trips, special offers, events and Departure Depot news.

Marketing emails include an unsubscribe method. Unsubscribing from marketing does not prevent us from sending necessary transactional or trip-related messages.

SMS & Text Messaging

Departure Depot may use text messaging for trip updates, reservation communications, customer service and, where consent has been provided, marketing.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing travel from Departure Depot.

You may opt out of marketing text messages by replying STOP to an applicable message. You may receive a confirmation of your opt-out.

Transactional communications necessary to administer a trip may be handled separately where permitted by law.

Advertising, Analytics & Marketing

We may work with advertising, analytics and technology providers to understand how people discover and interact with Departure Depot.

These providers may use cookies, pixels or similar technologies to help measure advertising, understand website activity and, where permitted, deliver more relevant advertising.

Depending upon applicable law and the technologies used, you may have choices regarding targeted advertising or certain forms of data sharing.

Photos, Video & Event Media

Departure Depot trips, events and gatherings may be photographed or recorded.

We may use photographs or video of general event activities for legitimate business, promotional, social-media or marketing purposes where permitted by law.

When a separate release or consent is legally required for a particular use, Departure Depot will seek the appropriate authorization.

If you have a concern regarding a specific image used by Departure Depot, contact us using the information at the bottom of this policy.

Data Security

Departure Depot uses reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration or loss.

No website, electronic transmission or information-storage system can be guaranteed to be completely secure.

Customers should also protect account credentials and notify us if they believe their Departure Depot account or information has been compromised.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, fraud-prevention, dispute-resolution and legal-compliance purposes.

Retention periods vary based upon the type of information, transaction and applicable legal requirements.

Information may be deleted, anonymized or securely archived when it is no longer reasonably required.

Your Privacy Choices

Depending upon your relationship with Departure Depot and applicable law, you may be able to:

• Update or correct certain account information;
• Unsubscribe from marketing email;
• Opt out of marketing text messages;
• Manage certain browser cookies;
• Request information about personal data we maintain;
• Request correction of inaccurate information;
• Request deletion of eligible information; or
• Exercise other privacy rights available under applicable law.

Certain information may need to be retained to complete an active reservation, comply with legal obligations, maintain transaction records, prevent fraud or establish or defend legal claims.

State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending upon the law and whether it applies to Departure Depot, these rights may include the right to request access, correction or deletion of personal information and the right to opt out of certain targeted advertising, sales or sharing of personal information.

Departure Depot will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

We may take reasonable steps to verify your identity before fulfilling a privacy request and may decline or limit requests where permitted by law.

Children's Privacy

Departure Depot's website and marketing services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 for marketing purposes.

Information about minors may be collected when reasonably necessary to administer a family travel reservation and is provided by a parent, guardian or authorized adult.

If you believe information about a child has been collected improperly, please contact us.

Third-Party Websites & Services

Our website or communications may contain links to independent websites, booking services, social-media platforms, payment providers or travel suppliers.

Departure Depot is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review the privacy policies of third parties when providing information directly to them.

Changes to This Privacy Policy

Departure Depot may update this Privacy Policy from time to time to reflect changes in our business, technology, services, regulatory requirements or privacy practices.

The effective date displayed at the top of this page indicates when this version became effective.

Material changes may be communicated through our website or by another appropriate method when required by law.

Privacy Questions & Requests

If you have questions about this Privacy Policy or wish to submit a privacy request, contact Departure Depot.