Terms and Conditions

Departure Depot – Terms, Conditions, Refund & Cancellation Policy

Last Updated: October 2025

Part 1 – Acceptance of Terms

By accessing this website or booking travel through Florida Travel Brands, LLC d/b/a Departure Depot (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms, Conditions, Refund & Cancellation Policies (collectively, the “Terms”).

These Terms govern all reservations, payments, cancellations, refunds, credits, chargebacks, and participation in any Company-organized travel program.

The current version is available at www.departuredepot.com.
Continued use, payment, or participation constitutes acceptance of any updates, whether or not you review them.

Part 2 – Deposits, Payments & General Refund Policy

All Departure Depot trips are custom-designed group travel experiences contracted months in advance with independent third-party suppliers.

Accordingly, all deposits and payments are non-refundable, except as expressly permitted under Trip Protection, Tour Protect 75, or a specific written exception issued by the Company, and are always subject to supplier-imposed penalties, restrictions, and deadlines.

Part 3 – Trip Protection (Mandatory)

Trip Protection is mandatory for all Departure Depot cruise and tour packages and is automatically included at checkout, unless expressly declined where permitted.

Trip Protection is a Departure Depot contractual protection benefit, not insurance. It is intended to mitigate Company-level losses associated with prepaid, non-refundable trip components and does not guarantee a refund or reimbursement.

Trip Protection applies only to eligible prepaid components listed on your booking confirmation and only after all supplier-imposed penalties, restrictions, and cancellation deadlines are applied.
Supplier terms always govern first.

Trip Protection does not override the cancellation or penalty policies of cruise lines, airlines, hotels, transportation providers, ticket vendors, or other third-party suppliers. Amounts retained by suppliers are not reimbursable under Trip Protection, including but not limited to:

Cruise fares and cruise line cancellation penalties
Airfare and airline penalties
Ticketed or timed events
Processing, service, or administrative fees

Trip Protection does not provide medical, evacuation, baggage, or comprehensive coverage. Guests seeking such coverage must purchase separate travel insurance from a licensed provider.

Part 4 – Declining Trip Protection (Where Permitted)

If Trip Protection is declined, a supplier-variable Cancellation Recovery Fee will apply per person for any no-show or last-minute cancellation, regardless of reason.

This fee reflects actual contracted losses related to cabins, hotel room blocks, group transportation, or other prepaid inventory and will vary by trip and supplier.
The Cancellation Recovery Fee is in addition to all supplier-imposed penalties.

No-Show Definition:
A “no-show” includes failure to check in, commence travel, or appear for scheduled departure without timely written cancellation submitted through the Company’s official cancellation form.

Part 5 – Tour Protect 75 (Optional Add-On)

Tour Protect 75 is a separate, optional protection benefit that may be purchased only at the time of booking and is non-transferable and non-refundable.

Tour Protect 75 reimburses up to seventy-five percent (75%) of eligible prepaid, non-refundable trip value, provided cancellation occurs at least seventy-two (72) hours prior to departure, for any reason.

Supplier penalties are deducted first and are never eligible for reimbursement.
The 75% reimbursement applies only to the remaining eligible trip value, if any, after all supplier-imposed penalties, restrictions, and exclusions are applied.

Amounts not eligible for reimbursement include:

Cruise fares and cruise line penalties
Airfare and airline penalties
Ticketed events
Processing, service, and administrative fees
The Tour Protect 75 plan cost itself

A 3% processing fee applies to any reimbursement issued.
Approved reimbursements are issued within four (4) weeks of completed cancellation processing.

Tour Protect 75 does not guarantee a flat 75% refund of the original booking total.

Part 6 – Company Cancellations & Pricing

The Company may cancel or reschedule any trip due to safety concerns, insufficient demand, or Force Majeure Events (see Part 11).

If cancellation is not due to Force Majeure, guests may receive a refund or credit at the Company’s discretion.
If cancellation is due to Force Majeure, a future travel credit valid for one (1) year from the original start date will be issued.

The Company is not responsible for independent arrangements booked outside the Company.

Payment Schedule:
Deposits of up to 50% are due at booking. Final payment is due 120 days prior to departure, unless otherwise stated.

Part 7 – Eligibility, Fitness & Itinerary Changes

Guests certify they are physically and mentally fit for travel.

The Company may refuse participation or remove any guest whose condition or conduct jeopardizes safety or enjoyment, without refund.

The Company may substitute hotels, meals, activities, or adjust itineraries as operationally necessary. Such changes do not entitle guests to refunds.

Part 8 – Suppliers & Special Requests

All travel components are provided by independent third-party suppliers.

The Company is not liable for supplier acts, omissions, negligence, or defaults.

Special requests (room type, bedding, dietary, accessibility, etc.) are accepted but never guaranteed and remain subject to supplier discretion.

Guests requiring personal assistance must travel with a capable companion.

Part 9 – Payments, Accuracy & Promotions

Guests must provide complete and accurate information at booking. Errors not corrected within five (5) days remain the guest’s responsibility.

Promotional pricing applies only to new bookings and cannot be applied retroactively.

Part 10 – Chargebacks, Disputes & Payment Enforcement (Hardened)

By submitting payment, you expressly agree that:

You will not initiate a chargeback or payment dispute without first providing the Company written notice and a reasonable opportunity to resolve the issue.
Any chargeback initiated in violation of these Terms constitutes a material breach of contract.

In the event of an unauthorized or improper chargeback, the Company reserves the right to:

Re-bill the disputed amount
Recover administrative fees, collection costs, and attorney’s fees
Suspend or terminate participation
Report the matter to payment processors and collection agencies

Chargebacks do not cancel bookings and do not waive cancellation policies, supplier penalties, recovery fees, or contractual obligations.

Part 11 – Supplier Relationships, Force Majeure & Limitation of Liability (Hardened)

The Company acts solely as a booking intermediary for independent third-party suppliers and does not own, operate, control, or manage any airline, cruise line, hotel, transportation provider, or tour operator.

Even where the Company’s branding appears on itineraries or marketing materials, no joint venture, partnership, or agency relationship is created.

To the fullest extent permitted by law, the Company shall not be liable for:

Acts, omissions, negligence, or defaults of any supplier
Personal injury, death, property damage, or financial loss
Delays, cancellations, substitutions, or schedule changes
Weather, labor actions, pandemics, governmental acts, or other Force Majeure events

The Company makes no warranties, express or implied, regarding availability, pricing, performance, or suitability of travel services unless expressly stated in writing.

Part 12 – Assumption of Risk, Waiver, Release & Indemnification (Hardened)

Travel involves inherent, unpredictable risks, including illness, injury, accident, delay, interruption, criminal activity, supplier failure, transportation incidents, weather events, and acts beyond the Company’s control.

By booking, paying for, or participating in any Departure Depot trip, you knowingly and voluntarily assume all such risks, whether foreseen or unforeseen, and accept full personal responsibility.

You hereby waive, release, discharge, and covenant not to sue Florida Travel Brands, LLC d/b/a Departure Depot, and its owners, officers, employees, agents, affiliates, and representatives (collectively, the “Released Parties”) from any and all claims or liabilities of any kind, including those arising from ordinary negligence, to the fullest extent permitted by law.

You further agree to indemnify, defend, and hold harmless the Released Parties from and against any claims, damages, losses, costs, or attorney’s fees arising from:

Your participation in the trip
Your conduct or omissions
Your failure to comply with these Terms
Claims asserted by third parties or other travelers under your booking

This waiver binds you and all travelers included in your booking, including heirs, successors, and assigns.
If any portion of this section is held unenforceable, the remainder shall remain in full force and effect.

Part 13 – Dispute Resolution & Governing Law

All disputes shall first be mediated in Orlando, Florida, and if unresolved, submitted to binding arbitration under the American Arbitration Association.

Florida law governs. Punitive damages are expressly waived.

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