Terms, Conditions, Refund & Cancellation Policy

Last Updated: March 2026

These Terms, Conditions, Refund and Cancellation Policies (“Terms”) govern all travel bookings, reservations, payments, and participation in trips organized by Florida Travel Brands, LLC d/b/a Departure Depot (“Departure Depot,” “Company,” “we,” “our,” or “us”).

By booking travel, making payment, or participating in any Departure Depot trip, you acknowledge that you have read, understood, and agreed to these Terms.

For additional information regarding how Departure Depot trips operate, including transportation, supplier responsibility, service recovery, and guest assurance, please review our Travel Policies & Guest Assurance page.

1. Role of Departure Depot

Departure Depot acts as a tour curator, travel organizer, and travel wholesaler, assembling and packaging travel experiences using independent third-party suppliers.

Travel services are provided by independent third-party suppliers, including but not limited to:

• Hotels and resorts
• Cruise lines
• Airlines
• Motorcoach carriers
• Transportation providers
• Tour operators
• Event venues
• Ticket providers
• Restaurants and catering providers
• Activity operators

Departure Depot does not own, operate, or control these suppliers and is not responsible for their acts, omissions, negligence, mechanical failures, delays, cancellations, service changes, or operational decisions.

All services are subject to the terms and conditions of the applicable supplier.

2. Transportation & Operational Disruptions

Departure Depot arranges transportation through independent third-party motorcoach carriers and transportation providers operating under their own licenses, insurance coverage, and regulatory compliance.

Departure Depot does not control the operation of these carriers, their equipment, drivers, routing, staffing, maintenance, dispatch decisions, or other operational decisions.

Transportation providers may occasionally experience delays, traffic conditions, mechanical issues, dispatch issues, safety concerns, weather disruptions, or other operational disruptions beyond the Company’s control.

If, in the judgment of Departure Depot or the transportation provider, a trip cannot safely continue or operate as planned, Departure Depot reserves the right to:

• Delay departure
• Modify transportation arrangements
• Substitute transportation providers
• Modify the itinerary
• Adjust pickup or drop-off procedures
• Cancel the trip

In such circumstances, Departure Depot may issue a future travel credit equal to the amount paid to Departure Depot, valid for a period determined by the Company, in lieu of a cash refund unless otherwise required by law.

Future travel credits may be applied toward any eligible Departure Depot travel experience.

3. Motorcoach & Transportation Liability

Transportation used on Departure Depot trips is provided by independent third-party carriers that operate under their own licenses, insurance policies, and regulatory authority.

Drivers, vehicles, maintenance, inspections, regulatory compliance, and operational decisions are the sole responsibility of the transportation provider.

To the fullest extent permitted by law, Departure Depot shall not be liable for any injury, accident, delay, property damage, mechanical failure, missed connection, or other incident arising from the operation of transportation services provided by third-party carriers.

Any claims related to transportation services must be directed to the transportation provider responsible for operating the vehicle or service.

4. Deposits & Payments

Departure Depot trips involve prepaid group contracts, inventory commitments, event allocations, transportation reservations, and supplier commitments secured in advance.

Accordingly, all deposits and payments are non-refundable at the time of booking, except where expressly permitted under Trip Protection, Tour Protect 75, Flex 75 if applicable, or another written policy issued by Departure Depot.

Payment of any amount toward a booking constitutes acceptance of these Terms.

Failure to make payment when due may result in cancellation of the reservation and forfeiture of amounts previously paid, subject to supplier penalties and applicable Departure Depot policies.

5. Trip Protection

Trip Protection is a contractual protection benefit provided by Departure Depot designed to mitigate financial loss related to prepaid group travel arrangements.

Trip Protection is not travel insurance and does not provide medical, evacuation, baggage, delay, or comprehensive travel coverage.

Trip Protection applies only to eligible prepaid components listed in your booking confirmation and only after supplier penalties, restrictions, and cancellation provisions are applied.

Trip Protection does not cover, unless specifically stated otherwise:

• Airfare penalties
• Cruise line cancellation penalties
• Event tickets
• Concert tickets
• Sporting event tickets
• Supplier non-refundable charges
• Processing fees
• Administrative fees
• Credit card fees

Travelers seeking broader protection should purchase independent travel insurance.

6. Tour Protect 75

Tour Protect 75 is an optional program available at the time of booking where offered.

If purchased, Tour Protect 75 may allow reimbursement of up to 75% of eligible prepaid trip value when cancellation occurs at least 72 hours prior to departure, subject to all applicable terms, exclusions, and supplier penalties.

Supplier penalties are deducted first.

Tour Protect 75 does not guarantee reimbursement of the full trip price and does not apply to non-refundable supplier components, event tickets, certain cruise fares, airfare, processing fees, or other excluded charges unless specifically stated in writing.

Processing or administrative fees may apply.

7. Traveler-Initiated Cancellations

A Grace Period through the end of the next business day may apply when a reservation is confirmed 31 days or more before departure, where expressly offered by Departure Depot.

If cancellation occurs within this Grace Period, the traveler may receive a refund of the purchase price including Flex 75 if purchased, subject to any specifically disclosed exceptions.

After the Grace Period has passed, all bookings are subject to the applicable cancellation policies, supplier penalties, and Trip Protection or Tour Protect 75 provisions.

All cancellation requests must be submitted in writing by the traveler or primary booking contact.

8. Venue, Ticketing & Hospitality Changes

Event venues, stadiums, theaters, concert promoters, cruise lines, hotels, and other suppliers control their own:

• Menus and food service
• Hospitality formats
• Seating assignments and seating reconfigurations
• Entry procedures and security protocols
• Event schedules and game times
• Parking procedures
• Operational timing

These items may change without notice and are not controlled by Departure Depot.

Menu changes, hospitality changes, food quality issues, venue staffing issues, comparable seating substitutions, adjusted entry procedures, or other supplier-controlled operational changes do not constitute grounds for refund.

9. Traveler Fitness & Participation

Departure Depot trips may involve walking, standing, stairs, boarding vehicles, navigating venues, uneven surfaces, crowds, outdoor weather, waiting in lines, and other physical activity.

By booking travel, guests confirm they are physically and medically able to participate in the itinerary without requiring assistance from Departure Depot staff.

Departure Depot staff, trip hosts, and ambassadors are not caregivers, medical personnel, or mobility assistants.

Guests requiring assistance must travel with a capable companion responsible for providing such assistance throughout the trip.

Departure Depot reserves the right to remove any traveler whose condition, conduct, or inability to safely participate jeopardizes safety or materially impacts the experience of other guests.

No refunds will be issued in such circumstances.

10. Itinerary Changes

Departure Depot reserves the right to modify itineraries, accommodations, transportation arrangements, ticket distribution timing, activities, hospitality components, or trip operations due to operational conditions, supplier requirements, venue decisions, weather, safety considerations, or other circumstances.

Such changes do not constitute grounds for refund.

Departure times, return times, and operational details are estimates and are not guaranteed unless expressly stated otherwise in writing.

11. Force Majeure

Departure Depot shall not be liable for events beyond its control including, but not limited to:

• Weather conditions
• Transportation disruptions
• Mechanical failures
• Labor disputes
• Government actions
• Natural disasters
• Pandemics or public health events
• Acts of God
• Venue operational decisions
• Supplier shutdowns
• Road closures
• Port disruptions
• Security restrictions
• Public safety restrictions

In such circumstances, travel credits may be issued in lieu of refunds unless otherwise required by law.

12. Service Recovery

If a service failure occurs and is determined by Departure Depot, in its sole discretion, to be within Departure Depot’s direct control, compensation, if any, may be provided in the form of a future travel credit.

Cash refunds are not provided for third-party supplier issues, delays, venue-controlled changes, food service issues, transportation provider issues, weather impacts, or other matters outside the direct control of Departure Depot unless required by law.

Any goodwill credit, service recovery, or exception granted in one instance does not create an obligation or precedent for future claims or other travelers.

13. Chargebacks & Payment Disputes

By submitting payment, you agree not to initiate a credit card chargeback or payment dispute without first contacting Departure Depot in good faith to attempt resolution.

Unauthorized chargebacks or payment reversals may be treated as breach of contract and may result in recovery efforts for administrative fees, collection costs, attorney’s fees where permitted, and other damages or expenses incurred by Departure Depot.

Chargebacks do not cancel bookings and do not waive cancellation policies, supplier penalties, or contractual obligations.

14. Limitation of Liability

To the fullest extent permitted by law, Departure Depot shall not be liable for:

• Personal injury
• Illness
• Death
• Property damage
• Loss of luggage or personal items
• Travel delays
• Supplier failures
• Transportation incidents
• Venue changes
• Financial losses resulting from third-party supplier actions
• Consequential, incidental, or indirect damages

Travelers participate in all trips at their own risk.

15. Guest Conduct

Departure Depot reserves the right to remove or refuse participation to any guest whose conduct is disruptive, unsafe, abusive, harassing, intoxicated to an unreasonable degree, non-compliant with instructions, or otherwise detrimental to the trip or the experience of other guests.

No refunds will be issued to travelers removed, denied participation, or otherwise restricted due to conduct or safety concerns.

16. Dispute Resolution & Class Action Waiver

Any dispute arising from a booking with Departure Depot shall first be submitted to good-faith mediation.

If mediation is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association in Orlando, Florida, unless applicable law requires otherwise.

By booking travel, travelers agree to waive the right to participate in any class action lawsuit or class arbitration against Departure Depot.

All disputes must be brought individually.

17. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

All Rights Reserved.